BUMO 758Y

Based on original research into the experiences of Smith School MBA and EMBA students, difficult employees have been defined as individuals with whom one comes into contact at work, about whom there is general agreement that they create problems because they violate other's expectations and hinder other people's job performance. This course is designed to (a) help students identify typical problem behaviors among those with whom they work and (b) develop effective strategies for neutralizing such behavior, regardless of whether the problem person is a supervisor, peer, or direct report. Class sessions will include short lectures, small group activities, case studies, and role-play exercises. Key deliverables include a team project in which members develop and implement an action plan for responding assertively when others violate important expectations.