Operations Management
Credits
3
This course examines the strategic role of operations management, that is, the management of business processes, and offers tools and techniques that firms use for strategy execution in delivering products and services. A wide range of topics are covered, such as operations strategy, process analysis and design, capacity management and bottlenecks, waiting lines, quality management and six-sigma. Also covers areas of supply-chain management, including forecasting, JIT and lean operations, sales and operations planning, and inventory management.